Shift - Manager

Brief Description

Oversee daily operations during designated shifts in a business establishment. Responsibilities include supervising staff, managing workflow, and ensuring customer satisfaction. You handle customer inquiries and resolve issues efficiently. Additionally, you enforce company policies, monitor inventory, and contribute to a positive work environment.

Goals

Customer Satisfaction: Ensure a positive dining experience by maintaining high service standards.

Job Description

Customer Service:
•    Ensure a positive dining experience by maintaining high service standards.
•    Address and resolve customer complaints promptly and professionally.
•    Monitor the quality of food and service, taking action to correct any issues.

Operational Efficiency:
•    Oversee restaurant operations during assigned shifts, ensuring smooth workflow in all areas.
•    Manage inventory to prevent shortages and minimize waste.
•    Ensure opening and closing procedures are followed correctly.

Staff Management:
•    Schedule staff shifts effectively to meet customer demand while controlling labor costs.
•    Train and motivate staff to perform their duties efficiently and courteously.
•    Conduct regular performance reviews and provide constructive feedback.

Health and Safety Compliance:
•    Ensure all health and safety regulations are followed, maintaining a safe environment for both customers and staff.
•    Conduct regular checks and audits to maintain cleanliness and hygiene standards.
•    Train staff in safety procedures and ensure compliance.

Financial Performance:
•    Monitor daily sales and expenses to meet financial targets.
•    Implement cost control measures to improve profitability.
•    Handle cash management accurately and securely.

Team Collaboration:
•    Foster a positive and collaborative work environment.
•    Encourage effective communication among team members.
•    Lead by example to promote teamwork and a positive work culture.

Continuous Improvement:
•    Identify areas for operational improvement and implement solutions.
•    Stay updated with industry trends and incorporate best practices.
•    Solicit and act on feedback from customers and staff to improve operations.

Key Tasks

Assist in managing daily operations.
Supervise and train staff.
Monitor financial performance and implement cost-saving measures.
Ensure compliance with company policies and procedures.
Assist in developing strategies to increase revenue.

Educational Requirements

Qualifications:
High school diploma or equivalent; additional education or certification in hospitality management is a plus.
Minimum of 2 years of experience in a supervisory role within the food service industry.
Strong leadership and team management skills.
Excellent customer service skills with the ability to handle complaints professionally.
Good organizational and multitasking abilities.
Strong communication skills, both verbal and written.
Proficiency in using restaurant management software and POS systems.
Knowledge of health and safety regulations.