Assistant - Manager 1

Brief Description

We are seeking a motivated and energetic Assistant Restaurant Manager to join our team in the fast-paced restaurants industry. The ideal candidate will assist the Restaurant Manager in overseeing day-to-day operations, ensuring high levels of customer satisfaction, managing staff, and maintaining quality food and service standards. This position is crucial in fostering a positive and productive work environment and in helping drive business success.

Job Description

Key Responsibilities:

• Operational Management:
  Assist in managing the daily operations of the restaurant, including opening and closing procedures, inventory management, and maintaining cleanliness and safety standards.

• Team Leadership:
  Assist in hiring, training, supervising, and motivating team members to provide exceptional customer service and adhere to company policies.

• Customer Service:
  Ensure high levels of customer satisfaction by responding to complaints, resolving issues, and ensuring a welcoming environment for guests.

• Financial Performance:
  Monitor and manage financial aspects, including labor costs, food costs, and operational budgets. Help achieve revenue targets by ensuring efficient service and maximizing sales opportunities.

• Health & Safety Compliance:
  Ensure compliance with health and safety regulations, food safety standards, and company policies. Ensure all equipment and facilities are properly maintained and safe to use.

• Stock & Inventory Control:
  Monitor stock levels and place orders to ensure that the restaurant is properly stocked with food and supplies while minimizing waste.

• Staff Scheduling:
  Assist in creating and managing employee schedules to ensure appropriate staffing levels during peak times while controlling labor costs.

• Performance Monitoring:
  Help track and report on key performance indicators (KPIs) related to service quality, sales, and employee performance. Provide feedback and coaching to team members for improvement.

• Promotions & Marketing:
  Assist with local marketing efforts and promotions to drive business and increase customer engagement.

Educational Requirements

Qualifications:

• Previous experience in a supervisory or managerial role in the fast food or hospitality industry is preferred
• Strong leadership and communication skills
• Ability to manage a high-energy, fast-paced environment
• Excellent customer service and conflict resolution skills
• Basic understanding of financial management, including cost control and budgeting
• Knowledge of food safety and hygiene standards
• Flexibility to work a variety of shifts, including nights, weekends, and holidays